Comments on: HasbroToyShop Has Its Revenge on Collectors

By: Jair

Jair — Sun, 31 Jul 2011 22:26:35 +0000

Just wanted to share the answer I got from Hasbro about this thing…

Thank you for your e-mail and for your interest in HasbroToyShop.com. We do apologize that you were unable to order the STAR WARS THE VINTAGE COLLECTION REVENGE OF THE JEDI Death Star Figure Pack. The Comic Con exclusive items were made in limited quantities. There was a purchase limit of 1 product per person for this item to give all customers a fair chance to order these. We do apologize again that you were unable to order this item and for any inconvenience this may cause. Please let us know if there is anything else we can help you with.

Big help uh!

By: nonanonymous

nonanonymous — Wed, 27 Jul 2011 21:59:31 +0000

@ Tom: I doubt very much that H will get it. I don’t even know why they bother with their online shop when the more-sought-after figures are out-of-stock most of the time!
I mean, if an item is out-of-stock, take it out of the site! Don’t leave it on there, like a peg-warmer, for months!

On the flip side, like a devil’s advocate, it was announced that there were only 1000 sets made, ‘officially’ but who knows. Perhaps they’ll make more sets, besides the planned single-card release in the future?

By: Tom

Tom — Wed, 27 Jul 2011 15:25:49 +0000

Me again. Every toy company does this. Hasbro has been selling toys online since the 1990’s, so they can’t profess ignorance…”oh, we had no idea so many fans would want this set so much…we didn’t know our website couldn’t handle that amount of traffic…we apologize…in the future we will try to find better ways…” It’s taken them years and they still don’t get it about Star Wars toys…
1. huge customer base
2. most popular film series in history
3. toys are well-established, over 30 years old
4. toy line earns Hasbro billions each year
5. Star Wars exclusives nearly always sell out at cons
And Hasbro didn’t anticipate the problems from the SDCC?
I’ll wager that future con exclusives will present the same problems, and we’ll hear the same excuses.

By: Paul Harrison

Paul Harrison — Wed, 27 Jul 2011 13:31:51 +0000

In reply to Funo2000. No fan sites receive special deliveries from Hasbro. It's all or nothing, like when we each got the AT-AT to review.

By: DARTH ELV1S

DARTH ELV1S — Wed, 27 Jul 2011 01:47:20 +0000

This was expected with the overload on their servers and I am not sure of any other way they could sell them (50 per day? etc.) I do believe that they should have been allowed 1 per person (I know I was able to get 2 of the Indy sets but had the same crashing issues with this one). Maybe to better please fans and make it fair they could have sold it through a coupon insterted in future Vintage waves that would have made it more of a mail away type of offer?

By: EJ

EJ — Wed, 27 Jul 2011 00:23:49 +0000

Why doesn’t Hasbro make enough exclusives for more than just the San Diego Comic Con? There are Cons in all of the major cities in the United States. I have been buying Star Wars toys since 1978 and I have to admit that each year Hasbro’s customer service gets worse and worse! It is not only their website; I can’t find any of the new Vintage figures, Clone Wars figures or vehicles at Target, Wal-Mart or Toys R Us! Hasbro’s distribution is horrible and I am sick and tried of hearing how they will try to do better because frankly I do not believe it anymore. What happened to true customer satisfaction? Why don’t they sell a whole case of the Revenge of the Jedi Vintage carded figures on the website instead of further screwing us by making them chase figures!!! Not only will I miss out on the exclusive SDCC packaging, I will never be able to piece together two chase figures from multiple cases around the Holidays when they finally show up in stores that still have 50 4-Lom’s and Dengars hanging around (that’s if they even make it to the pegs). Hell I can’t even find the Vintage Wedge Antilles figure at stores now. Hasbro could learn a thing or two from Sideshow Collectibles, they truly have customer service down to a science. Stop making excuses and start making changes! Hasbro should have known on the first day of the Comic Con what the demand would be for their exclusives – we live in an internet age, not the Stone Age, get a clue or give it up. At $9.99 a figure, Hasbro’s customer service should be oozing from your website.

By: Miguel

Miguel — Tue, 26 Jul 2011 23:13:28 +0000

I live outside the US, and checked hasbrotoyshop REGULARLY every half an hour starting at midnight. The server was slow (even the previous day it was slow), and when the set finally listed it was impossible to place the item in my cart and check out. If the site crashed, I wonder how many real orders got through and if Hasbro will have additional sets. Being such a popular set, I wish they could announce that the offer for this set will be extended. Exclusives are always a problem in my country and a big frustration to try to get them! Hope Hasbro could let us know if they will offer the set again due to the high demand. Many of us both in and outside the US CANNOT attend ComicCon but still are interested in purchasing the “exclusives”. Now that the set is listed as out of stock, the page runs smoothly, so customers not getting the set is not due to not wanting to PAY for it at full price, but rather with Hasbro not being able to handle the demand both phisically and through their server. Please find some way to offer “exclusives” through other channels and in adequate numbers. I would be happy to pre-order so hasbro could anticipate how many “exclusives” to manufacture.

By: Kevin

Kevin — Tue, 26 Jul 2011 20:57:18 +0000

Tom, I’m sorry to hear that. I too had similar problems and was unable to purchase the set. I wrote a nice long letter to Hasbro which is posted on the JeditempleArchives website. However I don’t know why I bothered. I’m sure I’ll get some sort of generic reply stating that they apologize for any inconvenience. Instead of fixing the problems, they continue to ignore them and continue to ignore our suggestions. As collectors, these are some very dark times!

By: Bobby

Bobby — Tue, 26 Jul 2011 20:29:22 +0000

This is precisely why I’ve stopped buying Hasbro Star Wars figures. I’m tired of going through a lot of unnecessary trouble to get figures. At least have some reasonable option to find figures online. My money & attention has now gone to Sideshow & Hot Toys.

By: Tom

Tom — Tue, 26 Jul 2011 19:40:43 +0000

Update on my original post: I finally got thru on the phone and was told my order did not go thru as I had thought. The CS agent said once the item went up on their site, their servers crashed and they were still having trouble on their systems, which is what their staff meeting was about. They had no idea how many they got in or at what time they would go up for sale, but they will not be getting any more in stock. Also, they’ve gotten an earful from angry fans wanting the set, so please remember it’s not their fault their managers were clueless. They just take orders.